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Compliant Solutions for the Health of Your Practice

Making the Most of Patient Complaints

Practice mangers wear many hats, from overseeing daily operational activities to optimizing revenues. For many practice managers, handling patient complaints is a least favorite part of the job. But consider this: In most cases, a patient will not leave the practice due to a complaint—he or she will leave because of the way the complaint was handled.

Tags: Practice Management

Possible ICD-10 Delay

The United States Senate has passed HR 4302, the Protecting Access to Medicare Act. If signed into law by President Obama, then this bill will delay ICD-10 and shift required implementation from October 1, 2014 to as early as October 1, 2015. The act also extends the “doc fix” for Medicare’s Sustainable Growth Rate (SGR) payments for a year.

Tags: ICD-10-CM

The Department of Health and Human Services (HHS) Office of Inspector General (OIG) has released its annual work plan, outlining new and ongoing priorities for the reviews and audit activities that the OIG intends to pursue in 2014. Here’s a rundown of the areas most likely to affect outpatient providers.

Tags: OIG

SGR Bill Passes House: Goes to Senate for Consideration

This morning the United States House of Representatives passed House Bill 4302.  The bill proposes to extend Medicare’s Sustainable Growth Rate (SGR) current rate to April 15, 2015 and would delay other Medicare deadlines. The bill, as currently drafted, would also postpone ICD-10-CM implementation until after Oct. 1, 2015 and restrict the Centers for Medicare & Medicaid Services (CMS) from acting without congressional approval.

The bill now goes to the U.S. Senate for debate and vote. If it passes the Senate, it would then be sent to President Obama’s desk to be signed or vetoed.

AAPC will report on this situation and recommends preparing for ICD-10 implementation.

We will continue to serve AAPC members as well as providers, payers, and other stakeholders within the industry to ensure all are prepared for the many changes in healthcare – whenever those changes occur